kizunaFrequently Asked Questions
Users of kizuna ask questions about account setup, payment methods, game categories, promotions, security, and technical support. This FAQ page answers the questions we receive most often from our community.
We at kizuna maintain this page to help you resolve common issues without waiting for support. The answers below cover account registration, deposit and withdrawal processes, game rules, and account security. If your question is not answered here, our support team is available to assist you in English and Indonesian via live chat, email, and ticket system.
For detailed information about legal restrictions, service availability, and jurisdiction rules, please review our legal noticeFor the full terms governing your use of kizuna, see our terms and conditions page.
- Account and registrationhow to start, KYC verification, password recovery, and account security
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment
- Games and bettingfootball markets, live-dealer tables, slots, and esports
- Support and troubleshootingcontact channels, promotions, and technical issues
To reset your password on kizuna, go to the member login page and click "Forgot password?" below the sign-in form. Enter the email address associated with your account. We will send a password-reset link to your email within a few minutes. Click the link in the email to create a new password. The reset link expires after one hour for security. If you do not receive the reset email, check your spam folder or contact our support team to verify your email address on file.
If you suspect unauthorized access or notice unusual activity on your kizuna account, change your password immediately and enable two-factor authentication in your account settings. Then contact our support team right away via live chat or email. Provide details about the suspicious activity and the date it occurred. Our security team will review your account and may place a temporary hold while we investigate. Do not share your password or recovery codes with anyone. We at kizuna never ask for passwords via email or chat.
Payments and transactions
Yes. We at kizuna accept deposits from online payment, e-wallet, mobile banking, and local payment via direct bank transfer and online banking platforms. To deposit via bank transfer on kizuna, go to the Deposit section in your account, select your bank, and follow the transfer instructions. We provide a unique account number for each deposit request. Transfers typically complete within one business day, though some transfers may process within hours depending on your bank. For withdrawals, we transfer funds back to the bank account you used to deposit. If you need to update your withdrawal bank account on kizuna, contact our support team with proof of account ownership.
If your deposit on kizuna does not complete, check your bank or e-wallet account to verify whether the funds were deducted. If the funds were deducted but did not appear in your kizuna account, we at kizuna will investigate and process a refund to your original payment method within one to three business days. If the funds were not deducted, the transaction was cancelled by your bank or payment provider—contact your bank to confirm. For withdrawals, if funds do not arrive after one business day, contact our support team with your transaction reference number. We will trace the withdrawal and follow up with our payment processor.
To redeem a promotion code on kizuna, log into your account and navigate to the Promotions section. Select "Redeem Code" and enter the code in the text field. Click Submit. If the code is valid and you meet the eligibility requirements, the promotional offer will be applied to your account immediately. Some codes are limited to new accounts and apply automatically during registration. Others require a minimum deposit amount or are available only during specific periods. If a code does not work, verify that it has not expired and that you meet all eligibility terms. Contact our support team if you need help redeeming a promotion on kizuna.
Games and betting
kizuna offers multiple entertainment categories: football and sports betting on Liga 1, Piala AFF, Champions League, Premier League, and other tournaments; live-dealer casino games including blackjack, roulette, baccarat, and Dragon Tiger; slot games such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways; and esports markets for Mobile Legends, Free Fire, and PUBG Mobile. Each category has its own rules and odds. New markets are added throughout the year, especially during major tournament seasons. Check the Sports, Casino, Slots, and Esports sections on kizuna to see available markets and current odds.
Support and troubleshooting
We at kizuna provide support via live chat during operational hours. Live chat response times vary depending on support volume and the complexity of your question. Our team aims to respond to chat inquiries within a reasonable window during business hours. If live chat is not available at the time you contact us, you can submit an email ticket through our support portal. Email tickets are typically reviewed and replied to within one business day. For urgent account-security issues, contact our support team immediately via any available channel and describe the issue as urgent.