kizuna Platform Account Terms

When you open an account on kizuna, you agree to our terms of service. These terms outline how we operate our platform, what we require from you, and what you can expect from us. We at kizuna are committed to fair play, transparent operations, and protecting your account and personal information.

Our terms cover account registration, deposits and withdrawals, bonus eligibility, game rules, dispute resolution, and jurisdiction restrictions. We update these terms periodically to reflect changes in our operations or applicable law. When we make material changes, we notify you through your kizuna account or via email.

This guide explains the key terms that govern your use of kizuna. If you have questions about any policy, our support team is available in English and Indonesian to clarify.

Account Opening and Eligibility on kizuna

Who can open an account on kizuna

To open an account on kizuna, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. We at kizuna do not offer our services in jurisdictions where online gaming or sports betting is prohibited by local law. You are responsible for verifying that access and use of kizuna comply with your own jurisdiction's regulations.

When you register on kizuna, you provide your email address, create a password, and complete email verification. We then require you to provide personal information (name, date of birth, address) and upload identity documents for verification. This process, known as Know Your Customer (KYC), is mandatory on kizuna and helps us prevent fraud and comply with anti-money-laundering regulations.

KYC and account verification on kizuna

Our KYC process on kizuna requires you to submit a government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). We review these documents within standard timeframes. Once verified, your account is fully activated and you can deposit funds and play games on kizuna.

If we cannot verify your documents, we notify you through your kizuna account and provide instructions for resubmission. We at kizuna may request additional documents if we have concerns about your account or detect unusual activity. This verification process protects both you and our platform.

Account security on kizuna

We at kizuna require you to set a strong password and enable two-factor authentication (2FA) on your account. Two-factor authentication adds an extra layer of security by requiring a code from your phone or email when you log in. On kizuna, we strongly recommend enabling 2FA to protect your account from unauthorized access.

You are responsible for keeping your password and 2FA codes confidential. If you suspect unauthorized access to your kizuna account, contact our support team immediately. We will help you secure your account and investigate any suspicious activity.

Deposits, Withdrawals, and Bonus Terms on kizuna

Deposit methods and limits on kizuna

We at kizuna accept deposits via digital wallets (DANA, e-wallet, mobile banking, local payment), transfer services (online payment, e-wallet), and bank transfers (mobile banking, local payment, online payment, e-wallet). Each payment method has minimum and maximum deposit amounts, which are displayed on our deposit page. Deposits are processed immediately or within a few minutes depending on the payment method.

On kizuna, all deposits are final. We do not reverse deposits or refund money sent to our payment accounts. If you make a deposit by mistake, contact our support team as soon as possible—we may be able to assist you, but we cannot guarantee a reversal.

Withdrawal process on kizuna

To withdraw funds from kizuna, you request a withdrawal through your account dashboard. We process withdrawals to your registered payment method. Withdrawal times vary by payment method—digital wallets typically process within minutes, while bank transfers may take one to two business days.

On kizuna, you can only withdraw to the payment method you used to deposit. This policy protects against fraud and money laundering. If you need to withdraw to a different method, contact our support team to discuss your options.

• 1
  Welcome offer eligibility on kizunaFirst deposit

  Our welcome offer on kizuna is available to new players who complete account verification and make their first deposit. The bonus is credited automatically after your deposit is confirmed.

• 2
  Playthrough requirements on kizunaBonus terms

  Bonuses on kizuna have a playthrough requirement—you must wager the bonus a certain number of times before converting it to withdrawable cash. Different games contribute differently to playthrough (slots non-specific info, live tables non-specific info, sports betting non-specific info).

• 3
  Weekly cashback on kizunaOngoing reward

  Every Monday, we calculate your net losses from the prior week across all games and credit a cashback percentage to your account. Cashback has no playthrough requirement and can be withdrawn immediately.

• 4
  Referral bonuses on kizunaInvite friends

  When you refer a friend to kizuna and they complete registration and deposit, both you and your friend receive a bonus. Referral bonuses have no playthrough requirement.

Our Policies and Dispute Resolution on kizuna

Game rules and fair play on kizuna

All games on kizuna—slots, live-dealer tables, sports betting, and esports markets—operate under transparent rules. We at kizuna use certified random number generators (RNG) for slot games to ensure fair outcomes. Live-dealer games are conducted by real dealers using physical cards or wheels. Sports and esports betting settle based on official results from the relevant league or tournament.

On kizuna, we display game rules, odds, and payout structures before you play. If you have questions about how a specific game works, our support team can explain the mechanics and rules in detail.

Account suspension and closure on kizuna

We at kizuna may suspend or close your account if we detect violations of our terms, including multiple accounts, fraudulent activity, or use of prohibited payment methods. If we suspend your account, we notify you and provide an opportunity to respond. Any funds in your account at the time of suspension are held pending investigation.

You can request account closure at any time through your kizuna dashboard. We process closure requests within standard timeframes and return any remaining balance to your registered payment method.

Dispute resolution on kizuna

If you have a dispute with kizuna—regarding a game outcome, bonus terms, or account management—contact our support team. We investigate disputes thoroughly and respond within standard timeframes. Our support team is available in English and Indonesian via live chat, email, and ticket system.

If you are not satisfied with our resolution, you may escalate your dispute to our management team. We at kizuna are committed to fair and transparent dispute resolution. If you are based in Jakarta, Surabaya, Bandung, Medan, or Semarang, our local support team can assist you during standard business hours.

Jurisdiction and applicable law on kizuna

Our services on kizuna are available only in jurisdictions where local law permits. We do not offer our services in jurisdictions where online gaming or sports betting is prohibited. Users are responsible for verifying that access and use of kizuna comply with their own jurisdiction's regulations.

These terms are governed by the laws of the jurisdiction where kizuna operates. Any disputes arising from your use of kizuna are subject to the dispute resolution process outlined above. We at kizuna reserve the right to modify these terms at any time. Material changes are communicated to you through your account or email.

Our commitment on kizuna is to operate transparently, protect your account and data, and resolve disputes fairly. By using kizuna, you agree to these terms and acknowledge that our services are available only where local law permits. If you have questions about any aspect of our terms, contact our support team—we are here to help.