kizunaPrivacy Policy

This page describes what we collect when you use kizuna and how we keep that data protected. We at kizuna take your privacy seriously and are committed to transparent data handling practices. When you register, deposit, play games, or contact our support team, we collect information necessary to operate our platform, comply with regulations, and provide you with a secure experience.

Our privacy practices on kizuna comply with applicable data protection laws in the jurisdictions where we operate. We do not sell your personal data to third parties. We use your information only for account management, fraud prevention, regulatory compliance, and customer support. This policy explains what data we collect, how we use it, and what rights you have.

If you have questions about how we handle your data on kizuna, our support team is available to clarify our practices in English and Indonesian.

What Data We Collect on kizuna

Account registration data on kizuna

When you register on kizuna, we collect your email address, password, full name, date of birth, and residential address. We use this information to create and manage your account, verify your identity, and comply with anti-money-laundering (AML) regulations. Your email is used for account recovery, promotional communications (if you opt in), and support inquiries.

Identity verification documents on kizuna

We at kizuna require you to submit government-issued identification (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement) to verify your identity. We store these documents securely and use them only for KYC compliance and fraud prevention. We do not share these documents with third parties except where required by law.

Payment and transaction data on kizuna

When you deposit or withdraw funds on kizuna, we collect information about your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), transaction amount, and timestamp. We store this data to process your transactions, prevent fraud, and maintain financial records. Payment processors handle your actual payment details—we do not store your full card numbers or wallet credentials.

Gameplay and betting data on kizuna

We at kizuna record your gameplay activity, including games played, bets placed, results, and winnings or losses. This data helps us calculate your weekly cashback, track your tier progression, and detect unusual betting patterns that may indicate fraud or account compromise. Your gameplay data is stored on our servers and is accessible only to you and our support team.

Device and usage data on kizuna

We collect information about the devices you use to access kizuna, including device type, operating system, browser type, and IP address. We use this data to detect unauthorized access, prevent fraud, and improve our platform's performance. We may also collect information about your location based on your IP address to verify that you are accessing kizuna from a jurisdiction where our services are legal.

How We Use Your Data on kizuna

Account management and support on kizuna

We use your personal data to manage your kizuna account, process your deposits and withdrawals, calculate bonuses and cashback, and respond to your support inquiries. Our support team in Jakarta, Surabaya, Bandung, Medan, and Semarang may access your account information to assist you with technical issues, bonus questions, or account recovery.

Fraud prevention and security on kizuna

We at kizuna use your data to detect and prevent fraud, money laundering, and unauthorized account access. We analyze your gameplay patterns, transaction history, and device information to identify suspicious activity. If we detect potential fraud, we may suspend your account pending investigation and contact you to verify your identity.

Regulatory compliance on kizuna

We are required by law to collect and retain certain data for regulatory compliance. We may share your information with government agencies, financial regulators, or law enforcement if required by legal process or court order. We at kizuna comply with applicable data protection and anti-money-laundering regulations in all jurisdictions where we operate.

Marketing and communications on kizuna

If you opt in to receive promotional communications on kizuna, we may send you emails about new games, special promotions, or bonus offers. You can unsubscribe from marketing emails at any time through your account settings. We do not send marketing communications to users who have not opted in.

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  Third-party processors on kizunaData sharing

  We at kizuna use third-party service providers to process payments, host our servers, and provide customer support. These processors are bound by confidentiality agreements and may not use your data for any purpose other than providing services to kizuna.

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  International data transfers on kizunaServer location

  Our servers may be located outside your jurisdiction. By using kizuna, you consent to the transfer of your data to countries where our servers are located. We maintain appropriate security measures to protect your data during transfer and storage.

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  Data retention on kizunaStorage period

  We at kizuna retain your personal data for as long as your account is active and for a period after closure to comply with legal and regulatory requirements. We securely delete data when it is no longer needed for operational or legal purposes.

Your Rights and Data Protection on kizuna

Your rights on kizuna

We at kizuna recognize your right to access, correct, and request deletion of your personal data. You can view and update your account information through your kizuna dashboard at any time. If you wish to request a copy of all data we hold about you, or if you want to request deletion of your account and associated data, contact our support team.

Data security on kizuna

We at kizuna use industry-standard encryption and security practices to protect your data. Your password is encrypted and never stored in plain text. Your account is protected by two-factor authentication (2FA), which we strongly recommend enabling. Our servers are protected by firewalls and intrusion detection systems.

Cookies and tracking on kizuna

We use cookies on kizuna to maintain your session, remember your preferences, and prevent fraud. Our cookies do not track your activity on other websites. You can disable cookies in your browser settings, but this may affect your ability to use kizuna. We do not use third-party tracking pixels or analytics that identify you personally.

Contact us about privacy on kizuna

If you have questions about our privacy practices on kizuna, or if you wish to exercise your data rights, contact our support team. We respond to privacy inquiries within standard timeframes. Our support team is available in English and Indonesian via live chat, email, and ticket system. If you are based in Jakarta, Surabaya, Bandung, Medan, or Semarang, our local team can assist you during standard business hours.

We at kizuna are committed to protecting your privacy and handling your data responsibly. This privacy policy may be updated periodically to reflect changes in our practices or applicable law. We notify you of material changes through your kizuna account or email. Your continued use of kizuna after such changes constitutes your acceptance of the updated policy.